FAQs

We recommend using iMovie (for iPhone & Apple users) or the KineMaster app (for Android users.) Simply add in as many video and photo clips as you’d like and export it as one file. Those apps also allow you to add music which is always a nice touch!

*make sure when making a video that you keep it UNDER 60 SECONDS!

We recommend under 60 seconds and no longer than 90 seconds.

Yes! If there is sound, music or audio in your video you uploaded, your Moving Moment will have sound! Do make sure, the sound switch (on the side of your iphone) is switched on before using the app as well!

For the best experience we recommend you hang it on the wall before activating it with the Moving Moments App.

There can be a few reasons:

> Check your internet connection and make sure you are on wifi if you have it for optimal experience.

> Highly reflective surfaces will sometimes distort the image for our recognition software. Try holding the image to avoid reflections or use a matte finish surfaces for your image.

> You may need to get closer to the image to active it. Try filling the phone screen with the canvas to active it. You will hear the moving moments chime when our app detects the canvas. You may need to wait a few seconds for the video to load.

> Make sure your canvas is well lit. Unfortunately our app doesn't have night vision (yet) 😉.

> If you see the reset button try pressing that to reset the scan.

> If all else fails, try closing the app and relaunching it.

Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the design submitted for printing. If you have just placed your order, and want to check if changing it is possible, please contact our Customer Love Team immediately via support@movingmoments.com

Moving Moments Prints can accept PNG and JPG files that are 20MB and under. If your file is over this size limit you can flatten the image, convert to RGB in 8-bit mode and save as a JPG at the maximum quality level.

Two saw-tooth hangers will be evenly spaced on the back of the canvas frame when the side they are applied to is longer than 36". Smaller canvases have saw-tooth hangers installed in the center of the back of the frame. You may choose to add your own hardware if you have a preference for how to hang your artwork.

Every device screen displays images differently. Unless you have a profiled monitor, it may not display accurate colors. Every screen displays images differently and may differ from what the final printed product looks like.

You will receive a shipping confirmation e-mail with tracking information as soon as your product(s) leave our facility. You may click on the tracking number in the e-mail to view transit details. Please note that orders with multiple items may require multiple shipments so you can expect more than one shipping confirmation e-mail.

You can check on your order anytime by clicking on your confirmation email.

Once you have submitted your order, an order confirmation containing your order number, final order total, design proof(s), billing and shipping information will be sent to the email address you provide during checkout. If you do not receive this confirmation, please contact Customer Love Team at support@movingmoments.com

You can print any digital image on canvas with us whether it be a photograph, painting or digital art. There are no restrictions on what subjects can be printed, but Moving Moments Prints does reserve the right to refuse orders with questionable content. Per our terms of sale, you must however be the copyright owner of the image or have obtained permission for reproduction from the copyright owner.

Between 3-10 days depending on where you live. Please note orders placed after 4PM (CST) will count as an order for the next day. Your delivery time can also depend on your response time to our inquiries regarding your order.

We have had our boxes specifically designed to protect your canvas while in shipping. Canvases will either come in a plastic bag to keep out moisture and are held securely in the center of the box, or will be shrink wrapped to a pad in order to keep them from moving during transportation.

Our prints are giclee prints that are printed with UL ECOLOGO and UL GREENGUARD GOLD Certified 1 Water-based HP Latex Inks. They are hazard free, have no HAPs, and are nickel free. The canvas is a polyester material. The finished product has a semi-gloss surface.

UPS is our primary carrier, but you may receive packages from other carriers depending on the product you purchase.

The unique construction and coating provide superior color gamut and resolution. Canvases are only intended for indoor use, and will resist fading if kept out of direct sunlight.

At this time, we ship to just the United States and Canada. If you have any questions on if you qualify for delivery, please contact our Customer Love Team support@movingmoments.zendesk.com and we'll be happy to help you!